Water damage restoration in Jacksonville (32257)
Burst pipe, leak or flooding? Call and we'll connect you with a local water damage pro.
Call (772) 555-0101Main Street Water Damage is a free referral service. We connect you with independent local service providers. We don't do the work ourselves.
Main Street Bridge, JacksonvilleThe governments of the City of Jacksonville and Duval County were consolidated in 1968. The City of Jacksonville describes itself as the largest city in area in the continental United States.
For population, HUD's Jacksonville Comprehensive Housing Market Analysis cites a Census Bureau estimate of 971,315 residents for the City of Jacksonville as of July 1, 2022. That figure is an estimate, not a count.
Common problems
- Burst or leaking pipes, including supply lines to sinks, toilets and washing machines
- Roof leaks after heavy rain or wind, often showing up first as a ceiling stain
- Water heater leaks and failures
- Flooding from storms, overwhelmed drainage or rising water
- Appliance leaks from dishwashers, refrigerators and ice makers
- Sewer and drain backups
Help with a specific problem
What homes in Jacksonville are up against
During Hurricane Irma on September 11, 2017, the St. Johns River at the Main Street Bridge in downtown Jacksonville crested at 5.57 ft NAVD88. That was an all-time record stage, breaking the 4.12 ft NAVD88 record set by Hurricane Dora in 1964. About 350 water rescues were conducted in Duval County, especially in Riverside, San Marco and downtown Jacksonville.
Surge and rain have also flooded streets. In November 2022, Hurricane Nicole put 1 to 2 ft of storm surge flooding in the streets of San Marco. On August 10, 2020, 2 to 5 inches of rain fell in about 2 hours, flooding numerous streets in Riverside, Avondale, Murray Hill and Ortega.
The City's Right of Way and Stormwater Maintenance Division maintains over 1,200 miles of ditches. Drainage problems are reported to the Jacksonville Stormwater Utility at stormwater@coj.net or 630-CITY (2489). The city says ditches that drain only private properties are the property owners' responsibility.
Storms that hit close to home
NWS Jacksonville's report for Hurricane Ian (September 29-30, 2022) lists a 72 mph gust at the Huguenot Park station and peak water levels of 2.49 ft above MHHW at Mayport and 2.71 ft above MHHW at the St. Johns River Main Street Bridge. It also lists tidal flooding in the San Marco and Riverside neighborhoods.
On December 24, 2020, an EF1 tornado with estimated 105 mph winds hit the Baymeadows area (6:54-6:59 PM EST). Its path was 0.6 mile long and 100 yards wide. It damaged trees near Baymeadows Boulevard, with no injuries or deaths.
Hurricane Matthew (2016) set a record water level of 3.28 ft above MHHW at the NOS gauge at Mayport, beating the 2.48 ft record from Hurricane Jeanne in 2004. It caused extensive water damage in communities on the east side of the Jacksonville metropolitan area.
In the news
- Hurricane scam: Florida sues company over millions in stolen insurance funds (opens in a new tab)
Florida's attorney general sued Evolve Construction in September 2026, alleging it took insurance money from Hurricane Ian and Milton victims, mostly seniors, for roof, mold and restoration work it never started. Verify licenses and avoid big upfront payments.
- County Impacts Associated with Hurricane Milton (2024) (opens in a new tab)
NWS Jacksonville's Duval County section for Milton (October 2024) reports the St. Johns River at moderate flood stage downtown and moderate to major near the Buckman Bridge, street flooding in Riverside and Southampton, and 1-2 inches of rain.
- Water main break prompts boil water advisory, frustration for thousands in Southside Jacksonville (opens in a new tab)
A water main burst on Philips Highway near Greenland Road on Aug. 22, 2023, putting over 25,000 JEA customers, some in St. Johns County, under a precautionary boil-water advisory. Repairs took about 12 hours; JEA linked the rupture to utility pole work.
- POST TROPICAL CYCLONE REPORT...HURRICANE NICOLE...UPDATED (opens in a new tab)
Hurricane Nicole's surge and wind damaged 299 structures in Flagler County around Nov. 9, 2022, 24 of them severely, and undermined A1A. St. Johns and Duval beaches eroded and Duval had 25,000+ outages. Coastal homes can face surge flooding and wind damage together.
- POST TROPICAL CYCLONE REPORT...HURRICANE IAN...UPDATED (opens in a new tab)
NWS Jacksonville's summary for Duval County lists gusts up to 72 mph, water about 2.5 to 2.7 ft above the average higher high tide at Mayport and downtown, tidal flooding in San Marco and Riverside, trees falling on homes at a Navy base, and about 20,000 outages.
Permits and rules
Under Fla. Stat. 627.70132, notice of a property insurance claim or reopened claim must be given to the insurer within 1 year after the date of loss, and notice of a supplemental claim within 18 months. Under Fla. Stat. 627.7152(13), a policyholder may not assign post-loss benefits under a residential property insurance policy issued on or after January 1, 2023.
The City of Jacksonville participates in the National Flood Insurance Program. It states that homeowner insurance policies do not cover flood damage and that National Flood Insurance Program coverage has a 30-day waiting period. It defines a substantial improvement as work valued over 50% of the existing building, and the whole building must then meet National Flood Insurance Program protection standards.
Mold assessment and mold remediation are licensed by the Department of Business and Professional Regulation under Fla. Stat. 468.8414.
What affects the cost
Prices vary by provider and by how much was affected, so ask for an estimate. What usually affects the cost:
- How large an area got wet, and for how long
- Whether the water was clean, like a supply line, or contaminated, like sewage or floodwater
- How much material has to come out, such as drywall, flooring or insulation
- Whether mold has started to grow
- Drying equipment and how many days it runs
- Rebuilding after the drying is done
What happens when you call
- You call the number on this page. A short automated assistant asks two or three questions, such as what's wrong and your ZIP code, so we can find the right provider.
- We connect your call to an independent water damage provider who serves Jacksonville (32257).
- You talk with the provider directly about the problem, timing and price before any work starts.
Main Street Water Damage doesn't charge you for the referral. The provider sets their own prices and does the work. Calls are recorded for quality and billing.
Around Jacksonville
In Jacksonville, the city organizes its neighborhoods into six Citizen Planning Advisory Committee (CPAC) districts. The City of Jacksonville names them as:
- Urban Core
- Greater Arlington/Beaches
- Southeast
- Southwest
- Northwest
- North
These are the city's own groupings, so a neighborhood in Jacksonville falls within one of these six districts.
Questions people ask
What should I do first?
If it's safe, shut off the water at the main valve and turn off power to wet areas. Move valuables out of the water and take photos of the damage.
How long does drying take?
It depends on how much got wet and what it's made of. Your provider measures moisture and can tell you how long their equipment needs to run.
Will insurance cover it?
It depends on your policy and the cause. Sudden leaks are often treated differently from flooding or slow leaks. Check with your insurer and report the claim promptly.
Who will come to my home?
An independent water damage provider who serves Jacksonville (32257). Main Street Water Damage connects you; the provider does the work and sets the price.